IN WHICH CASES I CAN EXCHANGE OR RETURN AN ITEM?

  • I have received an order in bad conditions.
  • The size I have purchased is not the correct one and I would like to exchange it
  • The product is not what I expected and I would like to exchange it for another one or return it.

In any case, it is mandatory that the products subject to an exchange or return to be in perfect conditions and without obvious signs of usage. Otherwise, it will not be possible to exchange or return them. It is your responsibility to send them in the original packaging to ensure that the items arrive to TRIUM in perfect conditions. If the items are received in poor conditions, we will not be able to effect the requested return. 

Important Note: Due to hygiene reasons, earrings are not subject to be exchanged nor returned. This policy also applies to personalized products.

WHAT SHOULD I DO TO MAKE AN EXCHANGE OR A RETURN?

Send us an email to info@triumjewelry.com or use our contact form with the order number and your intention of exchanging or returning an item. 

EXCHANGES

Once your exchange application is approved by our Customer Service team, you must send the item in the original packaging through a certified mail from the National postal service of your country of residence. Once we receive the package back, we will make you a voucher of the product amount. This voucher will be valid for 30 days.

RETURNS

TRIUM does not accept returns. If you have received an item that you want to return, you must follow the exchanges procedure (previous section). You will receive a voucher of the product amount, valid for 30 days, upon receival.

WHICH IS THE TIME WINDOW FOR AN EXCHANGE OR RETURN?

The time window to demand an exchange or return is 15 calendar days from the order's delivery date.

WHAT'S THE PRICE OF AN EXCHANGE OR RETURN?

The associated expenses to exchanges are always the buyer responsibility. The returning shipping cost will vary depending on each buyer geolocation and the shipping fee offered by the postal service to send a certified mail to Barcelona (Spain).

ITEMS WARRANTY

All TRIUM pieces have a warranty of 1 month from the delivery date of the order. The warranty will be only applied to those cases in which there is a manufacturing defect and, the damage has not been caused due to an inappropriate use. TRIUM will study in detail if, in any case, the defect has been caused for an incorrect use of the pieces. To apply for the warranty execution, please contact our Customer Service Team.