Buying at our shop is very easy and convenient. The process is as simple as choosing your product, add it to the basked, log in or register and select the payment method and shipping. If you experience any issue on our website during your shopping experience, please contact us through info@triumjewelry.com
Our team prepares manually all orders with great care. For this reason, your order should arrive to you in perfect conditions. If you experience any incidence, do not hesitate to email us.
If you face any issue while placing an order or browsing our website, please restart your browser. If the issues continue, please contact us and our technical team will help you as soon as possible.
We usually include more than one product in each box, where each one is individually protected. This way, we guarantee the weight and volume optimization of your shipping so we can offer you free shipping options. If you want to receive each jewel packed individually in a specific box, select the option to pack your jewels individually for only 1€ each.
The accepted currencies are Euros (€), American Dollar ($) or Pounds (£). You can show the prices in your preferred currency by changing the currency on the main menu.
The accepted payment methods are the following ones:
- Credit or Debit card such as Visa, Mastercard, American Express and other international cards.
- Google Pay or Apple Pay from which you will be able to easily pay with the credit or debit cards you have added to your usual device. This option is not accessible if you have not previously added any card to your device. Furthermore, You will only be able to use Google Pay on a Chrome browser and you will only be able to use Apple Pay on a Safari browser.
- Pay with Bizum for customers with a Spanish bank account. With Bizum you can pay on associated online stores by making an instant bank transfer.
- PayPal, an international payment operator with which you can also pay with card, whether if you own a PayPal account or not.
- Pay in 3 installments with PayPal allows you to pay your order in 3 free-interest installments. This option is available on orders between 30€ and 2000€.
- Amazon Pay to easily pay with your cards previously added to your Amazon account.
We offer to payment methods as Express Checkout where you will be able to finalize your purchase without registering or login on our website:
- Amazon Pay: you will easily pay with your cards previously added to your Amazon account. To use this option you will need to login with your credentials to Amazon's website. Amazon will choose the address and card you have selected as default. You can change them or select another ones once you login.
- PayPal: you will easily pay with your cards previously added to your PayPal account. To use this option you will need to login with your credentials to PayPal's website. PayPal will choose the address and card you have selected as default. You can change them or select another ones once you login.
If you are experimenting any issue while making the payment, please try the following:
- Use an alternative credit or debit card.
- Check the pin code requested by the payment gateway is correct.
- Use an alternative payment method to the one you are having the issue.
- Restart your browser and try again.
- Remove the cookies or erase the browser's cache and try again
- If the problems continue, please contact us by sending an email to info@triumjewelry.com